MISSION

Center the inclusive human experience of health. Reinvent through radical collaboration. Be a catalyst for system transformation.

VISION

A health system transformed. One that works with people and through communities as a partner in their well-being.

“We catalyze system improvements by centering that human experience of health. And we absolutely recognize the critical role community engagement must play for every effort at delivering health equity.”

Stephen Hoy, PFCCpartners, Chief Operations Officer

VALUES

Equity
Cultivating a brave space for addressing the health challenges of today.

Inclusion
Nurturing belonging for all people and all communities.

Diversity
Expecting and respecting differing perspectives.

Collaboration
Mobilizing equitable partnerships.

Solution Focused
Acknowledge challenges only for catalyzing improvements.

Our partnerships include:

  • Federal Agencies Under Health & Human Services

  • Government Contractors

  • State & Local Governments

  • Public Health Departments

  • Regional Health Collaboratives

  • Community-Based Health Organizations

  • Professional & Medical Associations

  • Hospitals & Health Care Provider Organizations

  • Health Insurance Organizations

  • Primary Care Groups

  • Research & Measurement Project Teams

Anyone who wants to work with patients and family caregivers.

Libby Hoy

Founder + Chief Executive Officer

From a young age, Libby became a family caregiver to her mother while she battled breast cancer. Shortly after her death, Libby became a parent to three sons who live with mitochondrial dysfunction and in 2016 Libby was diagnosed with Stage IV Salivary gland cancer. These experiences over the course of decades have shaped Libby’s passion for creating a person-centered health system.

In 2010, Libby founded PFCCpartners to create a community of patients, families and health care stakeholders committed to the shared learning of Patient & Family Centered Care practice. PFCCpartners​ also supports the PFANetwork, inclusive of more than ​1000 Patient Family Advisors in active partnership with health systems, measure developers, policy, quality improvement teams and researchers across the country to improve the quality, safety, experience, and design of healthcare.

Libby serves on many national and statewide efforts to promote a safer, more equitable healthcare system, including the Healthcare Payment LAN Executive Forum and Patient Perspectives Council, National Quality Forum Multi Stakeholder Council, Patient Centered Outcomes Research Institute Ambassador and California Healthcare Compare Board of Directors. In all of her work, Libby strives to build the infrastructure for high value and sustainable partnerships to improve health outcomes for all.

Stephen Hoy

Chief Operating Officer

Stephen is the Chief Operating Officer at PFCCpartners. He graduated from the University of Denver Daniels College of Business in 2014 with a focus on Business Management and Statistics. After graduation, Stephen began working in hospital/healthcare performance improvement — first by means of simulation, and now by promoting the engagement of Patient Family Centered Care at PFCCpartners.

His passions include skiing, cycling, fly-fishing, camping, and surfing. Diagnosed with mitochondrial disease as a child, Stephen has extensive experience in balancing his care with his hobbies. Growing up so deeply involved in his own care has given Stephen a profound view of how patients and families can be used as a resource across all stages of the healthcare continuum. These experiences are the building blocks of his full-time involvement with PFCCpartners.

Lindsey Galli

Vp of Programs

Lindsey Galli is the Vice President of Programs at PFCCpartners with a mission to facilitate equitable collaboration among healthcare stakeholders, including patients and family caregivers. After graduating from California State University, Chico with a degree in Business Management, she began her professional healthcare experience. Lindsey started in the Safety Department of a large integrated healthcare system and eventually partnered with PFCCpartners to integrate Patient Family Advisors on to improvement teams of that same organization. Lindsey works remotely in Sacramento, CA, and enjoys going to her son’s soccer games, cooking healthy meals, practicing yoga, and traveling with her family.

As the Vice President of Programs, Lindsey supports organizations, patients, and family caregivers to partner and collaborate authentically, promoting improvement in their organizations. In 2016, Lindsey was hospitalized for 9 days, diagnosed with multiple blood clots in the lungs (pulmonary emboli) and a blood clot in the leg (deep vein thrombosis). This experience grew the passion she already had to create solutions for patients and family caregivers to engage in their care from the bedside to the boardroom. She now uses this experience and passion to develop and implement programs supporting partnerships in healthcare. Lindsey brings the patient perspective to all efforts at PFCCpartners, including the development of patient family engagement strategies across the country.

Naomi Williams

Patient and Family Engagement Specialist

Naomi D. Williams joined PFCCpartners in 2021 and serves as a Patient and Family Engagement Specialist. Originally from Pennsylvania, Naomi has lived most of her life in Georgia. For over 20 years Naomi has served  families and communities as a community health educator and family support coordinator. Educational and professional experiences served her well, and in 2009, Naomi’s disability advocacy along with community and organization education efforts were enhanced when she became the parent to a 26 week micro-preemie and began the journey of raising a child with complex health and medical needs.

Naomi holds a Master’s in Public Health, from Walden University. She is also a certified grief specialist and yoga instructor.  Naomi is the author of And God Remembered Noah: A mother’s heart-opening journey through 22 weeks in the NICU (2018), and she and her son are principals in the6,000 Waiting documentary (2019).

When not advocating for her family or others, you can find Naomi getting lost exploring nature or taking a deep breath on her yoga mat.

Brittany Jackson

Community Connection Coordinator and Family Engagement Specialist

Brittany Jackson is the Community Connection Coordinator at PFCCpartners. Brittany has a passion for people; she works to foster relationships, care for people, grow capacity, and encourage empathy to strengthen the healthcare system. Brittany has lived through various encounters with the healthcare system, both as a patient and family support partner. She is a facilitator, convener, and coach and has done valuable work with quality improvement staff, health care professionals, clinicians, dually eligible individuals, and older adults across the country utilizing and spreading the tactics of community organizing, coaching, adult learning techniques, and leadership development. She has extensive experience in gathering and spreading best practices and results-oriented approaches to catalyze overall quality improvement on a local and national scale.  

Brittany has a Master’s Degree in Adult Education: Adult Learning, Training & Development, and uses her skills towards the ongoing improvement of health care quality. She has dynamic communication, relationship building, facilitation, strategic and forward-thinking skills.  

Brittany lives in Colorado and enjoys spending quality time with her family, painting, baking bread, crocheting, and relaxing in nature.

Our Current Partnerships Include:

…and many more Hospitals, Health Systems, and Key Stakeholder Organizations!

Advisory Board Members

  • Ayodola Anise

    SENIOR DIRECTOR, MILKEN INSTITUTE

  • Brittany Jackson

    SENIOR CONSULTANT, LEWIN GROUP

  • Erica Steed

    DIRECTOR, PATIENT EXPERIENCE, WELLSTAR HEALTH SYSTEM

  • Juliana Preston

    UTAH EXECUTIVE DIRECTOR, COMAGINE

  • Laura Mankin

    DIRECTOR OF HEALTH MANAGEMENT, TELLIGEN

  • Mary Lynne Knighten

    INDEPENDANT HOSPITAL & HEALTH CARE CONSULTANT, KNIGHTEN CONSULTING

  • Patrick Gee

    PATIENT FAMILY PARTNER

  • Rita Goshert

    CLINICAL OPERATIONS MANAGER, CHILD LIFE DEPARTMENT, MILLER CHILDREN’S & WOMEN’S HOSPITAL

  • Rosie Bartel

    PATIENT FAMILY PARTNER

  • Wendy Nickel

    PRESIDENT, HEALTH CARE IMPROVEMENT FOUNDATION

  • Kim Werkmeister

    SENIOR VP, IMPROVEMENT & IMPLEMENTATION, CYNOSURE HEALTH

  • Miguel Renteria

    ORGANIZATIONAL DEVELOPMENT, LAC DHS