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Patient Family Advisor Skills Exchange



The Patient Family Advisor Skills Exchange (PFASE) is a 4 hour preparation program for patients and families partnering with hospitals and healthcare organizations in an Advisory capacity for improvement.

Patient Family Advisors will:

  • Learn Patient Family Centered Care best practices
  • Learn the definition, core competencies, and activities of Patient Family Advisors
  • Have the opportunity to learn to tell their stories with purpose, intent and inspiration for improvement
  • Practice those skills with peers through scenario based learning
  • Be employed to actively & collaboratively inform improvement across the organization
  • Learn to cope with common issues


The PFA Core Competencies:








Participation fee:  $150 (discount applicable with an active PFCCpartners membership)


“It was interesting and stimulating to interact with Patient Family Advisors from different sites. This networking was quite helpful and valuable in beginning to form a base for further networking and growth of these programs. I really appreciated the warm reception from [everyone] as well as the thoughtful presentation by Libby.”

“The way Libby facilitated valuable conversations with and between participants that were brought about by prompts from her presentation. Awesome stuff!”


*The next PFA Skills Exchange date – To Be Announced

Interested in hosting your own PFA Skills Exchange?

Please contact for scheduling information.



*Remember, the PFA Skills Exchange is for Patient Family Advisors.  If you are a Healthcare Professional, we encourage you to contact to learn more about other programs that may better meet your needs.

The PFA Skills Exchange is also offered in a Train-the-Trainer Model for experienced participants – See PFASE Facilitator Training



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