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Provider Tools: Developed for Patients by Patients

Presented By:

Jenna Burke, BSPH, CHES
Quality Improvement Specialist
Health Services Adivsory Group

Randel Horton
Patient Family Advisory Counselor

Patient Family Advisors (PFAs) are instrumental in co-creating tools and resources with Health Services Advisory Group (HSAG) to help increase quality of care and improve patient outcomes. As the Medicare Quality Improvement Organization for Arizona and California, HSAG has the unique opportunity to incorporate PFAs across healthcare settings. This presentation will share the perspective of one HSAG PFA and highlight how PFAs have been successfully engaged in work with hospitals, post-acute providers, and physicians.

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