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PFAC’s and Behavioral Health

Presented by:

Steve Cohen, MHA
Senior Clinical Director
Resnick Neuropsychiatric Hospital at UCLA

Maria Monica Dela Cruz, MPA
Principal Administrative Analyst
Resnick Neuropsychiatric Hospital at UCLA

Glenn Kopelson
UCLA Resnick Neuropsychiatric PFAC

Martha Browning
Board Member
UCLA Resnick Neuropsychiatric PFAC

The UCLA Resnick Neuropsychiatric Hospital and Department of Psychiatry formed the Patient and Family Advisory Council (PFAC) in 2014 to facilitate partnerships between patients/families/friends and the administration and staff of Resnick Neuropsychiatric Hospital and Neuropsychiatric Behavioral Health Services (covering inpatient, partial hospitals and outpatient programs) through education, feedback, and policy and program recommendations in order to promote the organization’s goal of providing superior patient and family centered care.
The presentation will focus on how to successfully engage a Patient and Family Advisory Council, the important influence and role of the group on hospital and outpatient clinic operations, and the key successes of the committee, including the development of a patient education and orientation app.
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