Lasting Lessons about Measuring What Matters

Presented by:

Alexis Malfesi, MSHS
Senior Project Manager
Discern Health

Theresa Schmidt, MA, BA, PMP, CSPO
Vice President
Discern Health

Stephen Hoy
Chief Operating Officer
PFCCpartners

Just before stay-at-home orders and cancelled travel plans a group of PFCCpassionate people met to strengthen how we measure quality in healthcare. Some were more practiced with empathy; some were more practiced with analysis. All had a desire to merge stories and data to better understand quality. Respect, partnership, inclusivity, mentorship, support, and investment were some of the missing ingredients. Hear reflections from participants on how these priorities have become even more relevant to facing today’s challenges.