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Archived Workshops

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June 24, 2022 Utilizing the Social Vulnerability Index to Identify Community Needs

Presented by:

Bruce Spurlock, MD, President and CEO
Cynosure Health

May 27, 2022 The Funfetti Approach to Patient/Family Engagement for Equity

Presented by:

Stephen Hoy, Chief Operating Officer

April 22, 2022 Moving Toward Behavioral Health Integration

Presented by:

Kristina Mody, Senior Manager, MPF, Purchaser Business Group on Health’s California Quality Collaborative

March 25, 2022 Layers of Protection for Patient Safety

Presented by:

Kim Werkmeister, MS, RN, CPHQ, CPPSSenior VP Improvement and Implementation, Cynosure Health
Nadine Olesky, Cynosure HQIC Patient Family Partnership Council (PFPC) Member

February 25, 2022 Diversity, Equity, and Inclusion Workgroup: See DEI Through Our Eyes

Presented by:

DEI Workgroup

January 28, 2022 What’s new in 2022? Patient Family Engagement for Equity

Presented by:

Libby Hoy
Founder and CEO

Lindsey Galli
Director of Education

December 3, 2021 University of Miami, Family Navigator Program: A successful model for linking individuals with disabilities to needed services

Presented by:

Nancy Torres Burling
Program Director. MA. University of Miami

Karla E. Mejia, MSW
Family Navigator Program, Mailman Center for Child Development, University of Miami Miller School of Medicine

Paulina Wolff
Family Navigator Program, Mailman Center for Child Development, University of Miami Miller School of Medicine

October 22, 2021 Epic My Chart and Patient-Centered Care

Presented by:

Andrea Meinert
Patient Experience Quality Management

Dana Demsky
Designer of My Chart

Rosie Bartel
PFAnetwork & PFCCpartners Advisory Boards, Epic Patient Family Advisory Council

September 24, 2021 Collaboration during the Pandemic: How can we be a part of the solution?  

Facilitated by:

Lindsey Galli
Director of Education


Libby Airhart
Program Coordinator, CFC International
Patient Family Partner, Cynosure HQIC Patient Family Partnership Council

Michelle Smith, CPHQ
Quality Program Manager
Louisiana Hospital Association

August 27, 2021 Improving Communication in the Intensive Care Unit

Presented By:

Dong Chang, MD, MS
ICU Physician, Harbor UCLA Medical Center

Glen Cheng, MD, MS
ICU Physician, Southern California Kaiser Permanente

Libby Hoy
Founder/CEO, PFCCpartners

July 23, 2021 Expanding the Role of Community Health Workers/Promotores in Care Navigation

Presented By:

Brendaly Rodriguez, MA CPH
Director, Chula Vista Community Collaborative

Aida Meza
Care Navigator/Promotora

June 25, 2021 Better Together: Collaborative Approaches to Prevent Nursing Home Infections

Presented By:

Gabrielle Gussin, MS
Research Coordinator/Graduate Student
University of California, Irvine

May 28, 2021 A Year in Review: A Mental Health Check-in

Presented by



Naomi D. Williams
Patient & Family Support Coordinator, MPH/CHES, AU Medical Center

April 23, 2021 Reigniting Partnerships with Patients and Families

Presented by

Caroline DeLongchamps
Manager, Patient-and Family-Centered Care, Quality and Safety

Connie Montgomery
Patient Family Advisor, MUSC Health

Facilitated by


March 26, 2021 Patient and Clinician Perspectives on Open Notes: How Note Transparency Can Forge Better Care and Stronger Relationships

Presented by

Liz Salmi
Patient Advocate and Senior Strategist of Research Dissemination
OpenNotes, Beth Israel Deaconess Medical Center

Sigall Bell, MD
Director of Patient Safety & Discovery
Associate Professor of Medicine
Harvard Medical School

Deb Wachenheim, MPP
Assistant Director of Research Dissemination, OpenNotes, Beth Israel Deaconess Medical Center

February 26, 2021 Leading in Times of Chaos: The Impact of Traumatic Stress on Individuals and the Culture of an Organization

Presented by

Diana Hendel, PharmD
Executive Coach and Leadership Consultant

January 29, 2021 Beyond the PFAC: Patient Family Engagement in 2021

Presented by



November 20, 2020 Maximizing Community Health Needs Assessments to Support Communities

Presented by

Nancy Clifton-Hawkins
Senior Manager of Community Benefit
City of Hope

October 23, 2020 Connecting Communities to Health

Facilitated by

Presented by
Tiffany Jeanminette, MPA PMP
Director, Policy and Equity
Louisiana Public Health Institute 

August 28, 2020 Diversity, Equity and Inclusion: Setting the Table for Equity

David White and Naomi Williams
DEI Workgroup Members

Janice Tufte, Patient Advisor

Ana Cupito, Research Associate
The National Academies of Sciences, Engineering, and Medicine

July 24, 2020 National Patient Advocate Foundation

Dr. Alan Balch, CEO
National Patient Advocate Foundation

June 26, 2020 Co-Designing Through the Crisis at the Sharp End

Ellen Crowe, RN, BSN, MBA
Director of Clinical Excellence & Care Redesign
The Connecticut Hospital Association

Mary Reich Cooper, M.D., J.D.
Chief Quality Officer and Senior Vice President
Clinical Services Connecticut Hospital Association

Donna Drouin, Patient Advocate


May 22, 2020 Patient Family Engagement During a Pandemic

Libby Hoy, Founder/CEO
Lindsey Galli, Director of Education
Miguel Renteria, Performance Improvement Team
Los Angeles County Department of Health Services
Sergio Quintanilla, Patient Family Advisor
San Gabriel Valley Health Center Group
Christie Blackburn, Principal Advisor, Patient and Family Engagement
Lisa Danielpour, President, UH Rainbow Babies and Children’s Hospital Patient and Family Partnership Council
University Hospitals Health System

April 24, 2020 Turning Harm Into Power: How Patients and Families Are Helping to Drive Diagnostic Quality at the Society to Improve Diagnosis in Medicine

Suz Schrandt, JD
Society to Improve Diagnostic Medicine (SIDM)

March 27, 2020 PFA Summit: Co-Designing Patient-Centered Measurement

Discern Health
PFA Summit Participants

February 28, 2020 – Health Network – A Care Coordination Program for Patients Who Move During Treatment

Dr. Laszlo Madaras, MD, MPH, SFHM
Migrant Clinicians Network (MCN)


January 24, 2020 – Healthcare’s Patient Engagement Journey

Libby Hoy, Founder/CEO


November 22, 2019 – A Virtual Panel on Health Equity

Desiree Bradley, Patient Family Advisor, Patient Network and Engagement Lead, ATW Health Solutions
Brendaly Rodriguez, Consortium Core, Precision Medicine and Health Disparities Collaborative, University of Miami
Laszlo Madaras MD, MPH, SFHM
Chief Medical Officer, Migrant Clinicians Network


October 25, 2019 – Peer Support and Mentoring a Compassionate Offering 

Judey Miller, National Patient Partner and Volunteer Peer Mentor
Kaiser Permanente


September 27, 2019 – Measuring What Matters with Patients and Families

Libby Hoy, Founder/CEO
Lindsey Galli, Director of Education


June 28th, 2019 – Engaging with the Patient-Centered Outcomes
Research Institute (PCORI)

Krista Woodward, MPH, MSW, PCORI, Matt Cheung, Ph.D., University of the Pacific, School of Pharmacy, and Janice Tufte, Hassanah Consulting

April 26th, 2019 – Okay, I have a Patient Family Advisory Council.
Now What?

Presented by Libby Hoy, Founder/CEO and Lindsey Galli, Director of Education PFCCpartners

March 22nd, 2019 –Patient and Family Engagement in the Medicare Population

Presented by Lance Coss, BFCC Program Director Livanta

February 22nd, 2019 – The Secret Sauce to Readmission Reduction Efforts

Presented by Yvonne Chan, RN, MSN, GCNS-BC, NE-BC, CCM Program Manager-Peninsula Circle of Care and  Linda Essex, RN, OTL Nurse Care Manager, Palo Alto Medical Foundation

January 25th, 2019 – Annual PFCCpartners Update

Presented by Libby Hoy, Founder/CEO PFCCpartners

October 26th, 2018 – Patient Family Engagement: From Feedback to Feed

Presented by Libby Hoy, Founder/CEO and Lindsey Galli, Director of Education

September 28th, 2018 – Engaging Patients and Families in Meaningfully Conducting Patient-Centered Research

Presented by Caroline S. Blaum, MD, MS, and Alyce S. Adams, PhD


August 24th, 2018 – Integration of Behavioral Health for Complex Populations 

Presented by Jeffrey Ring, Inland Empire Health Plan

July 27, 2018 – All Voices Matter: One Hospital’s Journey to Foster Diverse Patient and Family Engagement

DeeJo Miller Patient and Family Engagement Program Manager Children’s Mercy Kansas City

June 22, 2018 – Experiments in Bringing Together a System PFAC

Morgan Horwood Project Coordinator, Office of Patient Experience, Sutter Health

May 25, 2018 – Aligning PFAC Strategic Priorities

Libby Hoy, Founder/CEO Lindsey Bourne, Director of Education PFCCpartners

April 27, 2018 – Empowering Patients and Families and Staff to Engage

Marion Moore, Patient Experience Manager at Dignity Health

March 23, 2018 – Patient-and Family-Centered Care: Transforming Culture and Practice

Donna Provenzano, Director Family Centered Care and Pat O’Hanlon, Family Faculty Coordinator Children’s Specialized Hospital, New Brunswick New Jersey

February 23, 2018 – Perioperative Optimization for Senior Health 

Serena Wong and Mitchell Heflin from Duke University,  Nancy Loyack from Durham Veterans Affairs Health Care System

January 26, 2018 – Update Where We Have Been and Where We are Headed

Presented by Libby Hoy, PFCCpartners

 November 17, 2017 – Open Notes PFE in Healthcare Transparency

Presented by:  Deborah Wachenheim, Manager of Stakeholder Engagement, OpenNotes
Kerry Litman, Physician Lead for PFCC, Kaiser Permanente Southern California Barbara Lewis, Advisor, Kaiser Permanente Southern California

October 27, 2017 – Strategies for Sustaining Patient Family Engagement Efforts

Presented by Lindsey Bourne, PFCCpartners

September 22, 2017 – Improving Patient Care by PFA Committee Participation

Presented by Wray Ryback


August 25, 2017 – PFANetwork

Presented by PFCCpartners

July 28, 2017A System Wide Approach to PFACs

Presented by Roberta Mori, Morgan Horwood, Sutter Health


June 23, 2017 Journey from PFAC to Boardroom

Presented by Joan Gallegos, MSW, RN


May 26, 2017 – How to Make the Business Case for Person-Centered Care

Presented by Erin C. Westphal, Program Officer at The Scan Foundation


April 28, 2017 – The Conversation Project

Presented by Kate DeBartolo, Institute for Healthcare Improvement




March 24, 2017 – National Academy of Medicine’s Guiding Framework to Person Family Engaged Care

Presented by Michelle Johnston-Fleece and Libby Hoy


January 27, 2017 – PFCCpartners Annual Community Update

Presented by Libby Hoy, Founder of PFCCpartners


November 18, 2016 – American College of Physicians Center for Patient Partnerships

Presented by Wendy Nickel, Director of Center for Patient Partnership in Healthcare, American College of Physicians




October 28, 2016 – Empowering the Voice

Presented by Valdez Bravo, Executive Assistant for Care Transformation at VA Portland Health Care System



September 23, 2016 – Engaging Families as a Strategy to Advance Quality and Safety

Presented by Maria Hopfgarten, Parent Partner and
Amy Jacquemard, CPXP, Program Admisitrator, Patient Family Experience from Children’s Hospital Colorado


August 26, 2016 – ETeam and Patient & Family Partnership

Presented by Chrissie Blackburn, University Hospitals Health Systems and Ed Suszkowski, PFA at University Hospitals Seidman Cancer Center


July 22, 2016 –  Patient Family Advisory Councils in Unique Settings

Presented by Monica Maldanado-Puertas of Memorialcare Health Foundation and Trish Foley of Tahoe Forest Hospital


June 24, 2016Patient Family Advisor’s Role in Quality Improvement

Presented by Lindsey Bourne of PFCCpartners

April 22, 2016 – Safeguarding Patient Safety

Presented by Boris Kalanj of Hospital Quality Institute and Karen Curtiss of PartnerHealth

March 25, 2016 – PFA Tier Model

Presented by Naomi Williams and Tevin Middleton of Georgia Regents Health


May 26, 2017 – How to Make the Business Case for Person-Centered Care

Presented by Erin Westphal from the Scan Foundation

One Comment
  1. Nice site, I will spread the word!

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