Improving Patient Experience via Virtual TeleDermatology Care at Sutter Health

Presented by:

Mary Schramke, Phd, MBA
Patient Family Advisor
Palo Alto Medical Foundation/Sutter Health

William Bratz
Patient Experience Program Manager
Center of Excellence for Patient Experience

Across Sutter Health, is a care gap for patients to access dermatology. In some geographic areas, patients can wait up to six months for an appointment. By utilizing virtual technology, Sutter can provide patients with improved access to quality dermatology care in a faster, more convenient, and affordable way. Sutter Patient Family Advisors provided input on the parts of this platform that connect with the patient prior to launching this service to the public.