Completing the Team
A practical guide for frontline staff to engage patients and families in the clinical environment.
As participants of this 4-hour training, frontline staff will:
- Learn the value of the patient and family as a resource in the clinical environment
- Learn skills for engaging patients and families into the clinical environment
- Understand the principles of PFCC and how to express those principles in interactions with patients and families
- Practice their new skills among peers in the training setting and receive immediate feedback
- Acquire resources for continuing to improve their engagement skills
The Completing-the-Team curriculum is also provided in a Train-the-Trainer format, so that you may deliver the curriculum on your own.
For all questions or interest in hosting a Completing-the-Team Training at your organization, please contact Stephen@pfccpartners.com.