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Completing the Team


A practical guide for frontline staff to engage patients and families in the clinical environment.


As participants of this 4-hour training, frontline staff will:

  1. Learn the value of the patient and family as a resource in the clinical environment
  2. Learn skills for engaging patients and families into the clinical environment
  3. Understand the principles of PFCC and how to express those principles in interactions with patients and families
  4. Practice their new skills among peers in the training setting and receive immediate feedback
  5. Acquire resources for continuing to improve their engagement skills


The Completing-the-Team curriculum is also provided in a Train-the-Trainer format, so that you may deliver the curriculum on your own.


For all questions or interest in hosting a Completing-the-Team Training at your organization, please contact

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