Co-Designing Through the Crisis at The Sharp End

Presented by:

Ellen Crowe, RN, BSN, MBA
Director, Clinical Excellence & Care Redesign
The Connecticut Hospital Association

Donna Drouin
Patient Advocate

Engaging patients and families is incredibly challenging in a crisis situation, let alone a global pandemic. In times like these, it is easy to lose sight of care delivery needing to be built around the value it brings to individuals and communities. Connecticut hospitals, through Patient and Family Innovation Units across the state have led the way in partners with the very people who can lead us through these challenging times successfully – our patients.