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Breakthroughs to Evaluate your PAC’s Effectiveness

Presented by:

Linda Fahey, RN, NP
Regional Director Care Experience and Patient and Family Centered Care
Kaiser Permanente Southern California

Kerry Litman, MD,CPPS
Family Practice Physician and Regional PFCC Physician Lead
Kaiser Permanente Southern California

Mike Adamson
Patient Advisor
Kaiser Permanente Southern California

Susan Mahler
Patient Advisor
Kaiser Permanente Southern California

Patient Advisory Councils (PACs) are most effective when leader, physician, administrator/clinician, and patient advisor co-chairs all are active participants. This session will focus on how this integrated approach and our proven 5-Step PAC “Pathway to Success” have been instrumental in transforming our Kaiser Permanente PFCC program to become more effective in improving strategic initiatives, and in ensuring that patients advisors, physicians, and other leaders feel their work on the PAC is truly improving care.

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