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Breakout Sessions

 Registration will be opening soon!  Check back for updated information.

Track 1:  Partnership in Action

1.A
Partnership for Culture Change
In this presentation we will share how we have shifted our culture of patient engagement by improved partnership and integration of the patients voice.  We will share the strategies we used and our continued challenges.  Hear about the experiences of two patient and family advisors and the impact they have made in the improved culture.
Stephanie Stembridge
Allyson Noel
Samone Daniel
Long Beach Memorial/Miller Children’s & Women’s Hospital Long Beach
 
 1. B
Empowering the Voice of the Veteran at VA Portland
The VA Portland Health Care System (VAPORHCS) established a Veteran & Family Advisory Board in order to employ Veteran and family members input on how to improve Veteran services.  Our goal is to cultivate a genuine, collaborative partnership with Veterans in order to improve quality, care, access, and patient satisfaction within our system.
Valdez Bravo, MHA/MBA
Joanne M. Krumberger, MSN, FACHE
VA Portland Health Care System
 
1.C
Peninsula Circle of Care:  The Heart of the Matter
Peninsula Circle of Care serves older adults with complex medical and social needs to coordinate their care across the continuum and provide services to support independence.  This program provides a network of support that ensures older adults remain safe and secure at home while avoiding unnecessary returns to the hospital.
Yvonne Chan, RN, MSN, GCNS-BC
Susan Houston
Palo Alto Medical Foundation
 
1.D
Role of Advisors in Quality Improvement Organizations
HealthInsight relies upon our Patient Family Advisory Council to form our strategies and interventions, within our quality improvement work.  This work is designed specifically to improve the health and healthcare of Utah citizens.  The advisors bring authenticity, empowerment, respect, and inspiration to the design and delivery of Utah’s health care systems.
Juliana Preston, MPA
Larry Garrett, PhD, MPH, RN 
Joan Gallegos, RN, CSW
HealthInsight, Utah
 

Track 2:  Co Designing Solutions for Healthcare

2.A
Connecting with Patients and Families:  The Living History
Keck Medical Center of USC recently implemented the Living History Program.  The program provides an avenue for patient-centered communication, which is positively associated with improved patient satisfaction, adherence to treatment plans and better health outcomes.  We will also share other tactics we have implemented to focus on the patient as a person.
Char Ryan
Kaitlin Alderete
Keck Medicine of USC
 
2.B
Lessons After a Death:  Achieving a Patient Family Centered “Reverse Discharge”
While HCAHPS record patient experience, those who are dying or have died don’t answer surveys.  How do we fill gaps in communication or treatment for patients who don’t want our “vanilla” brand of institutional death?  How do we meet patient/family needs at this crucial time of their lives?
Elizabeth Ata
Susana Lara
Alice Gunderson
St. Francis Medical Center
 
2. C
Always Events:  Co-designing improvement practices
How do we know that our efforts to improve health care have meaning to patients and families?  Always Events are those things that patient define as important and that should always be present in every patient encounter. Always Events are designed to move the needle on patient experience, for every patient every time.  
Martha Hayward
Angela Zambeaux
Institute for Healthcare Improvement
 
2.D
Communication and Education Essential to Patients
Information sharing is a core concept of Patient and Family Centered Care.  This includes specific health education to patients and families that must be done throughout the care experience before hospitalization, during hospitalization, and after. 
Karen Rosen
GetWell Network
Kathi Zarubi
HonorHealth
 

Track 3: Leadership in Action

3.A
Fear is the Thief of Dreams
Organizational fear of patient engagement has inhibited us from partnering with patient and families to improve their experience.  This session will address the fears that health care providers and patients face.  Our goal is to break down the fear of care providers and patient family advisors to begin engaging in a new and meaningful relationship. 
Lindsey Bourne
Roberta Mori
Sutter Health
 
 
3.B
LIVE, LOVE, LEARN:  Promoting PFCC from Day One
Lecture with interactive panel discussion will outline the successful promotion of tangible Patient & Family Centered Care principles from day one of a new grad RN/RT residency program.  Sensitizing impressionable new graduates to the view from the other side of the gurney is powerful and helps to instill PFCC as a daily mindset and career long philosophy. 
Rebecca Reynolds, MA LMFT, BSN RN, CPAN CAPA CPN
Kathleen Stark
Hallie Filreis
Rady Children’s Hospital San Diego
 

3.C
Patient on Board:  A California Improvement Collaborative

Eleven California hospitals participated in a collaborative to engage patients and their families as partners in improvement and operations.  The session will cover collaborative design and implementation, as well as the specifics of rollout in a participating hospital including strategies, barriers and successes on the path to sustainability. 
Boris Kalanj
Hospital Quality Institute
Steed McCotter
Desert Regional Medical Center
 
3.D
Accessing the Power of Patient and Family Voice
Today due to changes in reimbursement and awareness that health care is more than clinical care, patient satisfaction is high priority.  Organizations are developing programs to improve “patient experience” yet often patient/family voice is absent in the process.  The many strategies to utilize voice to inform and assure success will be explored.  
Joan Forte Scott
Bev Anderson
Stanford Health Care
 

Track 4: Maximizing PFAC Impact

4.A
Patient Advisors 3.0:  Emerging Trends and Roles
The roles of patient advisors are constantly evolving and their responsibilities vary between organizations.  We provide first-hand exploration into the tradition and newly emerging roles as described by an administrator and a patient advisor with several years of experience.  Future-oriented parnterships and opportunities will also be discussed.  
A. Bernard Roberson
Erica Steed
David Andrews
Georgia Regents Health
 
4.B
Engaging Patient & Families Through PFA Council

A review of the steps taken at Pomona Valley Hospital Medical Center to initially evaluate, plan and develop a Patient Family Advisory Council.  Discussion will include how we are engaging directly with these advisors through the council, performance improvement teams, hospital committee membership and direct engagement with hospital management team members.                                                                                                                        

Wray Ryback, B.Sc., CPHRM, Risk Manager

Margie High                                                                                                     

Pomona Valley Hospital Medical Center

 

4.C
Strategies and Synergies to Amplify PFAC Impact
How can Patient Family Advisory Councils amplify their impact as agents of change?  An experienced patient and family leader will share a model for identifying Council projects and achieving improvements within 3 months or less.  This session will equip participants with practical strategies for expanding the impact of PFACs by aligning Council and organizational priorities.
Zelia de Sousa
Annette Mercurio
City of Hope
 
4.D
Improving Care through Successful PAC Partnerships
In 2012, the Mattel Children’s Hospital UCLA Parents Advisory Council (PAC) identified areas for improvement in the care of pediatric patients within the UCLA Emergency Department (ED).  Instead of a “complaint session”, a successful partnership was formed, resulting in several new protocols that directly improve patient care in the ED.                    
 
Kerry Gold
Jennifer Fine
Ronald Reagan UCLA Medical Center
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