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Meet the Team

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Libby Hoy, Founder/CEO

Libby@pfccpartners.com

As the mother of three sons living with mitochondrial disease, Libby has 20 years of experience navigating the healthcare system. Libby began volunteering as a Parent Mentor in 1995 and has been working to improve health systems and empower patients and families to be active partners in care ever since. In her role as the first Family Advocate at Miller Children’s Hospital, she developed the Parent Advisory Board and created the structure for the long term integration of the Patient & Family voice within the organization. Libby has presented at multiple national and international conferences on subjects related to Patient & Family Centered Care practice.  As a consultant, Libby strives to share the evidence, practices and methods that support PFCC culture in health care organizations.

In 2010, Libby founded PFCCpartners to create a community of patients, families, providers and health care organizations committed to the shared learning of Patient & Family Centered Care practice.     PFCC Partners also established the PFANetwork, inclusive of more then 150 Patient Family Advisors working in healthcare settings across the country to partner for improvement in the quality, safety, experience and delivery of healthcare.

Libby has served as an Advisor to Patient Centered Outcomes Research Institute (PCORI),  Partnership for Patients, Institute of Medicine (IOM), National Quality Forum (NQF) and as Faculty for the Institute for Healthcare Improvement (IHI).  In these and all efforts, Libby strives to build the infrastructure and capacity for healthcare organizations to engage all patients and families, from the bedside to the boardroom.

Libby lives and works in Long Beach, California.

 

 

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Stephen Hoy, Chief Operating Officer

Stephen@pfccpartners.com

Stephen is the Director of Strategy and Programs at PFCCpartners. He graduated the University of Denver Daniels College of Business in 2014 with a focus on Business Management and Statistics.  After graduation, Stephen began working in hospital/healthcare performance improvement first by means of simulation, and now by promoting the engagement of Patient Family Centered Care at PFCCpartners.
His passions include skiing, cycling, fly-fishing, camping, and surfing.  Diagnosed with mitochondrial disease as a child, Stephen has extensive experience in balancing his care with his hobbies.  Growing up so deeply involved in his own care has given Stephen a profound view of how patients and families can be used as a resource across all stages of the healthcare continuum.  These experiences are the building blocks of his full-time involvement with PFCCpartners.

 

Lindsey Bourne photo

 

 

 

 

Lindsey Bourne, Director of Education

Lindsey@pfccpartners.com
After graduating college from California State University, Chico in 2011, Lindsey began her career in the healthcare field working at Sutter Health in Northern California. In 2014, she acted as a Project Manager for a team funded by the Gordon and Betty Moore Foundation that supported clinical initiatives in 6 Sutter Health hospitals. She was introduced to the idea of Patient Family Centered Care and started researching ways her team could become involved. In 2015 she led a team, with the help of the PFCCpartners Gateways Program, to implement Patient Family Engagement for their team. In less than a year they recruited, trained, and started working with a team of 10 Patient Family Advisors. Lindsey is also a Patient Family Advisor Skills Exchange Facilitator. In her new role at PFCCpartners, she is excited to foster positive relationships with our members and contribute to the organizational resources.

 

 

 

 

 

Erica N. Steed, PFANetwork Coordinator

Erica@pfccpartners.com 

Erica Steed is the PFANetwork Coordinator. Her primary focus in this role is to develop the capacity of Advisors. She will broaden the aptitude of the PFANetwork to meet the growing needs of collaborative partners through engagement opportunities and further create the community infrastructure.

Erica Steed previously worked at Augusta University Health System for 14 years. Her most recent role was the Manager of Patient and Family Engagement.  Erica managed all aspects of projects that were geared at improving the patient experience.  She drove the hospital’s patient satisfaction, value-based purchasing, volunteer services and patient engagement efforts. She was responsible for policy changes as they relate to Patient- and Family-Centered Care. She joined AU Health in December 2003 as the Lead for Patient Access Services in the Emergency Department.

She is a graduate of Augusta State University and Troy State University, where she received her B.A. in Marketing and B.S. in Applied Computer Science respectively. She has an advanced degree in Business Management with a concentration in Information Technology (MBA, IT) from Troy State University, as well. She is also a certified TeamSTEPPS ® Master Trainer. She is an international speaker with expertise in strategic planning, process improvement and employee engagement.

Steed is a member of the American College of Healthcare Executives, a graduate of the Greater Augusta Chamber of Commerce’s Leadership program and an active Board Member with the Easter Seals Disability Services.

She resides in Augusta, Ga. with her supportive husband Tony and their two children Ellison and Elian. Her passion for inclusion and equal opportunities for the disabled community has led her to co-lead the Autism Support group (A-Team) in her community and has contributed to her being nominated as a finalist for the 2012 Community Impact State Award for employing differently- able staff.

 

 

Tara Bristol Faculty Photo (2)

 

 

 

Tara Bristol, Faculty

Tara@pfccpartners.com

Tara Bristol is the Director of Patient and Family Engagement for the Perinatal Quality Collaborative of North Carolina and the Director of Community Development and coordinates the Patient Family Advisor Network (PFANetwork) for Patient and Family Centered Care Partners (PFCCpartners). Inspired by her experience of having a high-risk infant in the NICU, Tara’s work focuses on building partnerships among health care professionals, patients, and families. In 2006, she became a founding member of the Newborn Critical Care Center Family Advisory Board at NC Children’s Hospital. In addition to developing Family Faculty and Family Support Programs, Tara has served as a parent partner on numerous hospital- and state-wide committees. She was the Parent Chair for the National Initiative for Children’s Healthcare Quality (NICHQ) Neonatal Outcomes Improvement Project and currently works with NICHQ and the Institute for Healthcare Improvement (IHI) as a faculty member on their perinatal projects. Tara serves as a Patient and Family Advocacy Expert for the North Carolina Center for Hospital Quality and Safety (NCCHQS) and as a reviewer for the Patient-Centered Outcomes Research Institute (PCORI). She has also served as a faculty member for the Institute for Patient-and Family-Centered Care (IPFCC). Tara is frequently a speaker at the national level, including invitations from IHI, IPFCC, March of Dimes, and the National Perinatal Association.

 

Advisory Board

PFCCpartners is honored to have a dedicated group of healthcare stakeholders to provide guidance on the development of its programs and as partners in spreading the practice of patient family centered care.  The Advisory Board consists of a diverse group of stakeholders, including administrators, nurses, allied healthcare professionals and of course patients and families.

Mia Arias, National Health Foundation

Fran Goldfarb, USC University Center of Excellence in Developmental Disabilities

Rita Goshert, Clinical Operations Manager, Miller Children’s Hospital

Mary Lynne Knighten, Chief Nursing Officer, St. Francis Medical Center

Linda Landry, Family Resource Center of Los Angeles County

Nicholas Hoy, Pepperdine University

Martha Hayward, Institute for Healthcare Improvement Faculty

Barbara Balik, Aefina Consulting, Senior Faculty – Institute for Healthcare Improvement

Kristine White, Aefina Consulting, Senior Improvement Advisor, Insitute for Healthcare Improvement

Joan Grebe, Improvement Advisor, Institute for Healthcare Improvement

Patty Webster, Improvement Advisor, Institute for Healthcare Improvement

 

 

Administrative Staff

Nicole Fort – Administrative Assistant

Nicole@pfccpartners.com

 

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