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Meet the Team

Libby's bio photo


Libby Hoy, Founder/CEO

As the mother of three sons living with mitochondrial disease, Libby has 20 years of experience navigating the healthcare system. Libby began volunteering as a Parent Mentor in 1995 and has been working to improve health systems and empower patients and families to be active partners in care ever since. In her role as the first Family Advocate at Miller Children’s Hospital, she developed the Parent Advisory Board and created the structure for the long term integration of the Patient & Family voice within the organization. Libby has presented at multiple national and international conferences on subjects related to Patient & Family Centered Care practice.  As a consultant, Libby strives to share the evidence, practices and methods that support PFCC culture in health care organizations.

In 2010, Libby founded PFCCpartners to create a community of patients, families, providers and health care organizations committed to the shared learning of Patient & Family Centered Care practice.     PFCC Partners also established the PFANetwork, inclusive of more than 150 Patient Family Advisors working in healthcare settings across the country to partner for improvement in the quality, safety, experience and delivery of healthcare.

Libby has served as an Advisor to Patient Centered Outcomes Research Institute (PCORI),  Partnership for Patients, Institute of Medicine (IOM), National Quality Forum (NQF) and as Faculty for the Institute for Healthcare Improvement (IHI).  In these and all efforts, Libby strives to build the infrastructure and capacity for healthcare organizations to engage all patients and families, from the bedside to the boardroom.

Libby lives and works in Long Beach, California.



SH bio pic

Stephen Hoy, Chief Operating Officer

Stephen is the Chief Operating Officer at PFCCpartners. He graduated the University of Denver Daniels College of Business in 2014 with a focus on Business Management and Statistics.  After graduation, Stephen began working in hospital/healthcare performance improvement first by means of simulation, and now by promoting the engagement of Patient Family Centered Care at PFCCpartners.
His passions include skiing, cycling, fly-fishing, camping, and surfing.  Diagnosed with mitochondrial disease as a child, Stephen has extensive experience in balancing his care with his hobbies.  Growing up so deeply involved in his own care has given Stephen a profound view of how patients and families can be used as a resource across all stages of the healthcare continuum.  These experiences are the building blocks of his full-time involvement with PFCCpartners.


Lindsey Pic

 Lindsey Bourne, Director of Education
After graduating college from California State University, Chico in 2011, Lindsey began her career in the healthcare field working at Sutter Health in Northern California. In 2014, she acted as a Project Manager for a team funded by the Gordon and Betty Moore Foundation that supported clinical initiatives in 6 Sutter Health hospitals. She was introduced to the idea of Patient Family Centered Care and started researching ways her team could become involved. In 2015 she led a team, with the help of the PFCCpartners Gateways Program, to implement Patient Family Engagement for their team. In less than a year they recruited, trained, and started working with a team of 10 Patient Family Advisors. Lindsey is also a Patient Family Advisor Skills Exchange Facilitator. In her new role at PFCCpartners, she is excited to foster positive relationships with our members and contribute to the organizational resources.


Tara Bristol Faculty Photo (2)

Tara Bristol, Faculty

Tara Bristol is the Director of Patient and Family Engagement for the Perinatal Quality Collaborative of North Carolina and the Director of Community Development and coordinates the Patient Family Advisor Network (PFANetwork) for Patient and Family Centered Care Partners (PFCCpartners). Inspired by her experience of having a high-risk infant in the NICU, Tara’s work focuses on building partnerships among health care professionals, patients, and families. In 2006, she became a founding member of the Newborn Critical Care Center Family Advisory Board at NC Children’s Hospital. In addition to developing Family Faculty and Family Support Programs, Tara has served as a parent partner on numerous hospital- and state-wide committees. She was the Parent Chair for the National Initiative for Children’s Healthcare Quality (NICHQ) Neonatal Outcomes Improvement Project and currently works with NICHQ and the Institute for Healthcare Improvement (IHI) as a faculty member on their perinatal projects. Tara serves as a Patient and Family Advocacy Expert for the North Carolina Center for Hospital Quality and Safety (NCCHQS) and as a reviewer for the Patient-Centered Outcomes Research Institute (PCORI). She has also served as a faculty member for the Institute for Patient-and Family-Centered Care (IPFCC). Tara is frequently a speaker at the national level, including invitations from IHI, IPFCC, March of Dimes, and the National Perinatal Association.



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