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Meet the Team



Libby Hoy, Founder/CEO

As the mother of three sons living with mitochondrial disease, Libby has over 25 years of experience navigating the healthcare system. Libby began volunteering as a Parent Mentor in 1995 and has been working to improve health systems and empower patients and families to be active partners in care ever since. Libby strives to build the infrastructure and capacity for healthcare organizations to engage all patients and families, from the bedside to the boardroom.

In 2010, Libby founded PFCCpartners to create a community of patients, families, providers and health care organizations committed to the shared learning of Patient & Family Centered Care practice.     PFCCpartners​ also​ ​​supports the PFANetwork, inclusive of more than ​600 Patient Family Advisors working in healthcare settings across the country to partner for improvement in the quality, safety, experience and the design of healthcare.

Libby is committed to partnership and has served as a patient family advisor to organizations such as Center for Medicaid Medicare Services, National Quality Forum, Patient Centered Outcomes Research Institute, National Academy of Medicine and many others. In these efforts and in all activities, Libby strives to co create better care and a better healthcare system through partnership.

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Stephen Hoy, Chief Operating Officer

Stephen Hoy is the Chief Operating Officer at PFCCpartners. Diagnosed with mitochondrial disease as a child, Stephen has crafted a person-centered engagement with the health system that focuses on fly-fishing, skiing, surfing, cycling, and camping. That experience fuels a passion for advancing patient and family centered care practice across the US health system. He seeks to standardize individualized care for every person desiring better health. With a priority on unifying existing health care structures and community resources around well-being. His partners include hospitals, health systems, primary care, quality improvement projects, healthcare research, policy, and measurement.

Stephen also serves as Advisor with:

  • Centers for Medicare and Medicaid Services
  • American Institutes for Research
  • Los Angeles County Department of Health Services
  • National Quality Forum
  • Institute for Healthcare Improvement
  • American College of Physicians
  • BETA Healthcare Group
  • Mammoth Hospital



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 Lindsey Galli, Director of Education

Lindsey Galli is the Director of Education at PFCCpartners with a mission is to facilitate equitable collaboration among patients, families, and healthcare organizations. After graduating from California State University, Chico in 2011 with a degree in Business Management, she began her professional healthcare experience. She started in the Safety Department of a large integrated healthcare system and eventually partnered with PFCCpartners to integrate Patient Family Advisors on to improvement teams of that same organization in 2015. Lindsey works remotely in Sacramento, CA and enjoys going to her son’s baseball games, cooking healthy meals, practicing yoga, and traveling with her family.

As the Director of Education, Lindsey supports organizations, patients, and families to partner and collaborate authentically and promote improvement in their organizations. In 2016, Lindsey was in the hospital for 9 days, diagnosed with multiple blood clots in the lungs (pulmonary emboli) and a blood clot in the leg (deep vein thrombosis). This experience grew the passion she already had to create solutions for patients and families to engage in their care from the bedside to the boardroom. She now uses this experience and passion to develop and deliver curriculums supporting partnerships in healthcare. Lindsey brings the patient perspective to all efforts at PFCCpartners, including the development of patient family engagement strategies across the country.


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Laura Jackson, Community Director


Laura is the Community Director for PFCCpartners. She graduated from CSU Stanislaus in 2013 with a BA in Communication Studies and a minor in Theatre Arts. Although her career in the healthcare field is just beginning, she has been involved in her own healthcare most of her life. Being diagnosed with Sacral Agenesis at a young age, Laura was in and out of hospitals until she was 12. That’s when she traveled cross country to Boston Children’s Hospital with her mom and grandmother to have a life changing surgery. Looking to tell their story, Laura and her mom came across PFCCpartners and felt so passionate about the work they do. Laura joined the team in August of 2018 and has learned so much in the short time she’s been here. When she’s not working hard with the PFCCpartners team, you can find Laura at the beach, theater or theme parks.

Latoshia Rouse, Patient Family Engagement Specialist

LaToshia Rouse is a birth and postpartum doula/ owner of Birth Sisters Doula Services as well as a Patient and Family Engagement Consultant. She contracts with several organizations including PFCCpartners to offer her expertise in patient engagement and equity. Her journey began as a patient partner 9 years ago, after having triplets at 26 weeks gestation via an emergency vaginal delivery. Early on LaToshia’s work was focused on bringing the parent perspective to the newborn intensive care unit (NICU) and antepartum improvement committees at WakeMed Health and Hospitals, including serving as a member of the NICU’s Vermont Oxford Network (VON) team. LaToshia has served as a subject matter expert and expert team member for the National Network of Perinatal Quality Collaboratives (NNPQC), American Board of Pediatrics (ABP), American College of Obstetricians and Gynecologists (ACOG), and Cynosure Hospital Quality Improvement Collaborative (HQIC).

She is faculty at the Institute of Patient and Family Centered Care (IPFCC) and has partnered on several projects with the organization. LaToshia is a sought-after speaker and consultant on topics relating to doulas, patient engagement and diversity, equity and inclusion. Her work has spanned all levels of healthcare with work in research, policy, executive committee level, and board of directors with the American Board of Pediatrics and the National Institute for Children’s Health Quality. She worked on policy with the North Carolina Institute of Medicine’s (NCIOM) Maternal Health Taskforce and worked on policy as Co-Chair of the NCIOM’s Taskforce on the Perinatal System of Care in 2019. Her measurement work started in 2020, with the Maternal and Child Health- Measurement Research Network where she Co-Chairs the Equity Committee for the project. She is also a Co-Chair of the (National Network of Perinatal Quality Collaboratives) NNPQC’s Executive Committee. She also completed her Diversity and Inclusion Certification at Cornell University to make more impact on equity for families, moms and babies. In reflecting on the work, she’s engaged in over the last number of years, LaToshia’s passion is finding ways for clinicians and patients to have a true partnership and improve outcomes. 

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